Effective Date: October 1st, 2025
Last Updated: Nov 12th, 2025
Roark Creek Investment LLC, operating as Roark Creek Resort (“we,” “our,” or “us”), is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and secure your personal information, including when you opt in to receive SMS text messages from us.
1. Information We Collect
We may collect the following types of personal information:
- Name
- Phone number
- Email address
- Booking details and reservation preferences
- Payment information (if applicable)
- Consent records (including SMS opt-in)
- Any information you voluntarily provide through website forms, SMS, phone calls, or other communication channels
How We Collect Information
We collect personal information through:
- Online booking forms
- Website contact or inquiry forms
- SMS or mobile opt-in forms
- Direct communication (email, phone, in person)
2. How We Use Your Information
We use collected information for purposes including:
- Managing and confirming reservations or bookings
- Sending promotional offers, updates, and deals via SMS
- Sending important service or operational notifications
- Improving website experience, customer service, and resort operations
- Processing payments (if applicable)
- Meeting legal and regulatory obligations
3. SMS Communications, Consent & Opt-Out
By providing your telephone number and explicitly opting in, you consent to receive SMS text messages from Roark Creek Resort. Message and data rates may apply. Message frequency may vary. Consent is not required to make a purchase or booking.
SMS messages may include:
- Reservation confirmations or updates
- Promotional offers, discounts, and special announcements
- Important service or operational messages
How to Opt Out
You may opt out of SMS messages at any time by replying STOP.
For assistance, reply HELP.
Standard message and data rates may apply.
SMS Data Handling
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- Text messaging originator opt-in data and consent will not be shared with any third parties except SMS service providers operating strictly on our behalf.
4. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information.
We may share information only with:
- Service providers that support business operations (e.g., SMS delivery vendors, booking systems)
- Legal authorities if required by law
- Third parties only with your explicit consent
All service providers are required to protect your data and may not use it for their own marketing purposes.
5. Data Security
We use administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online transmission or electronic storage method is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights & Choices
You may:
- Access, update, or request deletion of your personal information
- Opt out of SMS or marketing communications
- Request details about how your data is processed
To exercise your rights, contact us at info@roarkcreekresort.com.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of our services signifies acceptance of the updated terms.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:
Roark Creek Investment LLC — Roark Creek Resort
Email: info@roarkcreekresort.com
Website: roarkcreekresort.com
By using our services and opting into our SMS communications, you agree to the terms outlined in this Privacy Policy.